Lovely condo; Serious maintenance issues
The condo was spacious, exceptionally well-appointed and in a superb location. Unfortunately, after the first night, we were unable to stay there since the apparently oft-repaired door lock failed and trapped us in the condo on the first morning. We had to dismantle the lock from the inside to escape and the maintenance company: Blue River Property Management in Breckenridge was unable to provide a replacement lock or a solution to secure the condo. Morning turned to afternoon and most of our party decided to ski for the two hours left on our lift tickets and rentals; one person never got to the slopes at all as he stayed behind to watch over our belongings and the workmen and they came and went. Unfortunately they were unable to solve this simple problem. The owners were very responsive but couldn’t materially alter the situation from afar, but they did kindly secure an alternative, but far inferior, condo in the same building to which we decamped after 8 hrs of attempted lock repairs, and stayed in for the rest of our trip. However, the owners also refused to negotiate a discount for our lost vacation day, the 8 hrs of hassles and the inferior replacement condo.
Because the condo is lovely and well located, I would normally chalk this one up to experience. However it was obvious that Blue River maintenance has some difficulty in keeping this building in working order: the ski in-ski out door could not be opened from the outside for the duration of our stay (another lock issue!) and the garage door was broken for 2 days. Steer clear unless you want some surprises in your vacation.
Owner's Response: The lock issue on our unit described above was an unfortunate development despite our best efforts to promptly remedy the dilemma.
Once notified, we spent the entire day on the telephone that Saturday with the property manager and two different locksmiths trying to resolve the problem. In the end, we WERE able to secure our unit for the night…and had an entirely new lockset installed the next morning…but our guests elected to relocate to another unit in the complex that we arranged and paid for.
We offered to make a generous donation to our guests' dinner that Saturday night at the Breckenridge restaurant of their choice. We did offer to reimburse ski rental expense and lift ticket for the guest who elected to stay behind and not ski that Saturday even though the property manager offered to stay and monitor the unit while the guests skied. The rest of the party did get out to ski that day, albeit later than planned. We arranged and paid for a late checkout (4PM) so our guests could get a full day of skiing in on their last day.
We have sincerely apologized for this situation that was beyond our control. Thankfully, there was a unit available in our complex that we rented for our guests since they elected to move out of our unit. The cost of the other rental was actually more than what we were charging them. We were receptive to discussing other compensation in addition to what we had already offered (above).
We appreciate our guests' frustration and we have repeatedly apologized for the imposition. In our nearly 10-year VRBO rental experience, this is the first negative incident we have encountered--certainly an exceptional set of circumstances--which we and the property management company tried to address in a prompt manner with a sense of urgency.
The Property Owner
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