Lovely cottage
Review Submitted: September 30, 2008
Date of Stay: September 2008
overall, this cottage was very nice. although it looks very small on the outside, the cottage is actually quite spacious. it is also very clean, and has all the amenities of home. the owners have done an excellent job making the home very comfortable - perfect for families, and very dog friendly!
HOWEVER, please be prepared to deal with the property manager. after she cashed my check for the deposit, i waited weeks to see the actual contract. she did not respond to numerous voice mails/ emails, and after much persistence, i received the contract 6 days before i was scheduled to arrive at the cottage. after my stay, it took 3 weeks (and 3 phone calls) to get my deposit back- for the wrong amount! she claims that both my contract and my deposit were "lost in the mail."
overall...wonderful cottage, but requires a lot of patience and persistence for the property manager!
Recommended for:
Pet-friendly,
Families with Teenagers,
Families with Young Children
Owner's Response: Of course no one wants an upset customer and we certainly apologize for any inconvenience that was experienced however the rental agreement was sent in a timely fashion - after all why wouldn't we want to confirm a rental? However there was a problem with the address that the customer provided and it was held at the post office for her to pick up. We actually were concerned about holding the reservation as we hadn't received it back with signature and deposit. We accepted her word that she still wanted our cottage and worked with her to obtain a committment. Our cottage was completely enjoyed as she states and unfortunately didn't remember that she had a linen & pet fee that was agreed to be removed from her deposit and that is why the amount was different. We try our best to provide a pleasant rental experience and will do everything within our means to ensure it. We strive for vacationers to relax and enjoy our home and the beauty of the Charlevoix area.
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Helpful votes: 3/3
