Good rental but in need of some improvements
We recently stayed in this property for an extended time (1 month). This home is in a great location! Close to everything and in a quiet, safe neighborhood. It is a very charming little home, but its in need of some interior updates. The carpets are old and in bad shape. The furniture is NOT NEW like it states in the listing, actually the love seat back was broken during our stay. I found this part of the listing misleading, I'm sure the furniture was new when this listing was first posted 6 years ago, but I think its time for the listing to be updated to reflect current condition. Also, no where in the listing does it mention that there is no air conditioning in the unit. We stayed in October-November and a few days it got over 84* in the house! It was hot! However, there are plenty of fans in every room of the house. I feel like this isn't a concern for short stays if you are planning to be out most of the time, but I was staying home with my kids most days. There is central heating which is good because the nights get cold in Carlsbad!
The bathrooms and kitchen have been updated and look very nice. However, we found the kitchen appliances to be far from "top of the line". The stove was nice, but the dishwasher and refrigerator were old and falling apart (duct taped drawers), but still functioning. The bed linens were old and in bad shape. Some had staining, and shot elastic.
Our young children really enjoyed the backyard, it was fully fenced and had nice landscaping. It was just the perfect size for them to get out in the fresh air and play. The chairs for the patio set are old and probably need to be replaced soon. One day we pulled out the grill from the garage and were disappointed to find that the grill is completely rusted through inside and not usable.
The customer service we received from the landlord left much to be desired. She was very quick to respond and answer questions when we were booking but after the fact we had some difficulty getting in touch with her. It took a while to get our deposit back. The first check got lost in the mail. We finally got the second check over 30 days after departure. Overall, this property has a lot of potential and if the owner addresses the things I mentioned and has better communication next time, our family would definitely rather stay here than a cramped hotel room.
Families with Teenagers,
Families with Young Children
Owner's Response: Thank you Angela for your detailed feedback...
The carpets are cleaned once a month but I did notice a few stains from the Family that stayed before you so I went ahead and got a professional cleaner to come in and get the stains out that I did see.
All the furniture is 5 years old so I agree with you on changing the "new" furniture in the listing (which I will do today). The mattresses are only 2 years old so hopefully they were comfortable.
The love seat is fully functional with no stains. The left back side is an inch lower than the right so for now I don't think that's a major concern.
I had ordered refrigerator bins and they came in during your stay, but I didn't want to bother you. So needless to say they have been replaced.
There was one set of bad sheets that the cleaning crew had put in one of the bedrooms that definitely had to be replaced. I actually have never seen that set so those are in the garbage & I went ahead and added an extra pair of sheets for every room.
The outside patio chairs (6) have all been replaced. I didn't realize they were damaged so thank you again for bringing that to my attention.
The BBQ needed to be cleaned and the burners were not rusted just covered in excess. The BBQ was overlooked and now there's an inspection after every tenant.
As far as my customer service I had told you that I was in and out of the hospital with my Grandmother so I was a little delayed in getting back to you. I apologize.
Your security deposit was delayed in getting back to you because of having the living room glass table broken during your stay. I searched several places to get you the best price possible.
Thank you again for the feedback & all items have been taken care of :-).
Helpful votes: 1/1
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