Nice property, but beware security deposit policy
Review Submitted: April 30, 2009
Date of Stay: April 2009
We really had a very positive experience with Mariana and Dwayne throughout the rental process. So, we were truly surprised and disappointed when they handled the security deposit refund so poorly!! During our stay, the mini stereo system just stopped working right in the middle of playing a CD. Despite several calm, factual email exchanges about the topic, they insisted on charging us $190 for a new stereo. They suggested we needed to take responsibility for the accident. What accident?!? We average about 3 rental property vacations every year, and our security deposit has never been handled this poorly. I am just glad the refrigerator or air conditioner did not break down while we were there.
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Helpful votes: 7/7