A BIT DISAPPOINTING ~ OWNER COULD HAVE MADE IT RIGHT!
Prior to renting this unit, we contacted the owner, Randy, with a few questions about the apartment; “What rate applies to these dates? Does the rate include the 10% taxes? Are there any other fees? Is there a lock box or safe in the room?” He replied; “We can offer you $***/nite including Super Hi speed Inet, WiFi, Cable TV, free DVD movies & free local telephone calls(non cellular)!All taxes included. There is a safe in the room.” As requested when booking, we contacted Randy a week prior to check in to have his coordinator in Panama, Roosebelt, meet us with the key, but when we arrived Roosebelt was not there. This wasn’t a problem as the front desk was very friendly and accommodating. After being in the unit for a while, we noticed that our feet were black from walking in the apartment and we found the counters & furniture were filthy as well. The windows were grungy, the air conditioner in the bedroom did not work and we found that the stove had no gas in it and was disgustingly greasy to touch. We attempted to find the safe in the apartment but never did. We tried to call Roosebelt but we were unable to make any local calls. I then tried to connect to the WiFi but was unable to. There was an ethernet cable that was very difficult to use as it would not stay in our laptop or the router. Not that we wanted to watch DVD’s but there was not one in the apartment. I emailed Randy with regards to the state of his unit, which led to Roosebelt calling. He said that he left the window open and forgot about it. We had, by this time, washed the floors and counters. Roosebelt said he would not send the maid since we had cleaned. He said that the gas in the stove was purposely left empty due to management request. Randy then sent an email to the contrary. Needless to say, we felt we were in the middle of a domestic dispute. We had already purchased groceries that we were unable to use and Randy was not willing to work with us on an amicable compromise with regard to the rate. No full kitchen, no maid service, no local phone calls, no WiFi, no safe. We basically rented this apartment for eating and sleeping and aside from having to eat every meal out and the other issues mentioned, we enjoyed the location and felt very safe. We just feel that the description/photos of this apartment were a very misleading.
Tourists without a Car,
Families with Teenagers
Owner's Response: This was a very unusual and surprising convergence of misfortunate events! It was sort of like a condo owner’s “Perfect Storm” kind of thing. Thanks that it is such an anomaly! Just look at my reviews which I never solict. It was not managed as well as it would normally have been due to my local rental coordinator,a bit on in years, was burdened with an illness of a family member&the owner was far away on a business trip. Throw in some contradictory/misleading statements, easily misinterpreted and the result is a “freak set of events.” I called the guest several times, but was not able to reach, to personally offer a satisfactory remedy. Faced with inconsistent, contradictory statements from the guest, and being away of course I let my local coordinator, who has a great record for 3 + yrs. working with me, handle the situation. It is disappointing that the guest would try to damage my long standing record for this kind of unfortunate event. DIRTY? What a shock I had when I heard that there was dust or soot! I couldn’t imagine how that could happen! The apartment had been completely cleaned and was ready for guests! However, as we were to learn, Roosebelt had left the windows open (he was probably preoccupied with his sick family member’s medical condition!), and apparently if the wind is blowing from the wrong direction it transports construction dust or something grungy! The ac is an LG Plasma model and only 3 yrs old regularly maintained. The technician came the next day and found a burnt capacitor and restored it to normal. The phone cannot make cell calls which can be quite expensive. Examples of contradictory statements: Roosebelt sent the maid when we learned of this but the guest said she had already cleaned and the maid wasn’t necessary. Guest said stove not working but Roosebelt went to the apartment, turned on the gas valve and voila lit the stove! Her email says there was not a problem to eat out & she is very happy to stay, therefore I thought things had been managed adequately, but apparently the guest did not. I also have more examples.I have worked hard to build this rental apartment into a good business to assist with my retirement. It might be interesting to see what complaint history the guest has. Like the attorneys will tell you the stories of those few people looking for some wet place on the floor to slip on in the supermarket. Sorry, but unfortunately and at a cost to all of us, some of these crazy bizarre things happen.
Helpful votes: 4/4
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