Please read...do not rent
Review Submitted: October 24, 2008
Date of Stay: March 2008
Beware....Very disappointing experience. Stayed here last spring with my best friend for four nights, for what was supposed to be a relaxing 30th birthday get-away. In order to rent the property you had to put down a rather hefty deposit. I was wary, but the landlord provided a written agreement and it all seemed to be on the up and up. In addition to this deposit, there was a cleaning fee. It seemed a little steep but I noticed from other properties in the area that a cleaning fee was common practice. We arrived on our first day to find the landlord's very pleasant mother just finishing up cleaning the apartment with what appeared to be a broken foot(it was in a cast). Despite the cleaning fee (and mostly because we felt sorry for the nice woman and her injured foot), we cleaned the apartment before we left. Dishes washed, beds made, dirty linens put in the wash(would have washed and dried but there was no detergent), garbages emptied and taken out,etc. The apartment was left as we found it.... nothing broken, dirtied, or misplaced when we left so I expected a full and prompt refund. It was expected that my deposit would have been reimbursed within one month as laid out in the rental agreement or if any charges were to be deducted I was to be provided with a written statement as to what and why. After multiple calls and emails, to this date I have never received a reply, statement as to why these funds were never reimbursed, nor one cent of my deposit. I would highly discourage you from renting this property, unless you like to part with your hard earned money for no good reason. I am left feeling disappointed and a little naive...I won't be making this mistake again. Stay in beautiful Luquillo, but not at this property.
Owner's Response: I was somewhat shocked to read this review as it is the first time we get negative feedback about our little place of paradise. I hope this does not detter anybody else to enjoy a great vacation spot as we always have received and personally experienced a great stay.
My mother in law is the one that personally takes care of the appartment, this has never and will never be an issue for her and or anybody .
This guest stayed indeed in our apartment and never informed us about not being happy about the accomodations. I guess I assumed all was well , as all the other feedback has always been terrific. Obviuosly we try to portray the apartment as it is so that there is as little of a surprise as possible for those that rent it.
The deposit is a standard practice with most renters and is something any renter is fully aware of in advance. Unfortunately there is abuse and we need to somehow protect our assett. We have and will always return what is due. Fair is fair !
I have contacted the customer to resolve the dispute and see how we can assist.
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Helpful votes: 3/14
