Great views but many, many issues
Review Submitted: August 15, 2009
Date of Stay: July 2009
The listing description for this property is not accurate concerning amentities and care taken to ensure that this property is up to rent standards and up to standards charged for this type of place.
Not well-maintained, i.e., screen door was lying on the ground when we arrived and the rubber gasket was off (fixed but came off again), there was no BBQ when we arrived (but the owner did provide a small one after 5 days), chipped and broken dishes, antenna nailed to the wall, half size refrigerator, chipped and missing paint both inside and out, chairs on patio are rusted and not really something you want to use or sit in and one is completely rusted through, outlets don't work, very small ill equipped kitchen, i.e., a partial set of measuring spoons, one spatula, partial set of measuring cups, one large knife and some small, steak knife type knives, calling card supposedly there for local calls but there was none, phone didn't work, the list goes on. View was great and we could see porpoise, whales,brown pelicans - the price for this place is way out of line. Owner did give a partial small refund but it wasn't enough. The property manager seemed completely unconcerned and out of touch with what this property is - so I wouldn't rely on her for anything concerning any of her other listings. All in all - DO NOT STAY HERE or, if you do, pay very little for this. It is apparent this owner doesn't want to spend money on this place.
Owner's Response: Addressing this review:
1-renter expressed only that the screen door (not lying on the ground) had the rubber gasket hanging from it on arrival, and a repair person was their the following day and fixed it.
2- Property guest had a personal visit immediately to address any and all issues which were only. 1-screen door, 2-no baseboards, cigarette butt on ground outside. Baseboards are never used with saltillo (spanish paver) tiles. Guest was asked by phone for a list of any issues (so that the issues could be addressed immediately), she declined, but would do so when she had the time.
3- three days later received a long list.
4-another visit to address any problems same day of receipt.
a) phone did work, was shown that it did work. (one of two extensions did not work, so extension phone was removed.
b) the charcoal BBQ was not acceptable; a new propane BBQ was delivered the same day.
c) "Outlets" don't work: one outlet did not work in downstairs bedroom; ocean air often causes the outlets to stop working, so they are frequently replaced,
d) Lock does not work on sliding door- guest shown how to work it.
c. No utensils- shown where to find them in pantry closet, d- No phone card on arrival, Offered a phone card, she declined, noting that she did not want any more service at the property. (one week still left) 10 nights booking,
Agreed: patio furniture rust, this has already been replaced- modern aluminum, non-rusting). Screen door- all sliding doors are being replaced with vinyl for ease and minimal salt air damage. note: Oceanfront, the screen doors replaced at least once and often repaired throughout the year- the patio is oceanfront. Some of the owners do not use sliding screens do to this issue but we believe that this is an important feature. Discount $850, plus additional $250 refunded to this guest.
This property owner is always fair, even sharing costs of accidental damages.
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