South Padre Island Condo With Direct Access to Beach

Owner's Response: I have learned some people can not be pleased. I will address some her issues others are completely unfounded. The unit was in far better condition when she arrived than when she left.
The grounds that she stated were unkempt consisit of the parking area, walk ways and the tiled pool area which are cleaned 2 x a week. The Dumpster is to the left of the pool entrance and is surrounded by a stockade fence. The broken tiles were behind the dumpster and were the ones removed when replace them with new tiles and have since been picked up. I do not go into the pool equipment area and guest should not either that is for the maitenance people.The code to the pool is written in the guest book on the coffee table, 1st page, 1st entry. She also had my cell phone number, home phone number, email and my husband cell phone if she had any question or problems. The white plastic chairs are there for guest to take out side. They can not be left outside due to the wind. All my guest have been glad to have this amenity. The white couch was replace with black leather due to a tear that was not repairable. I explained to her the reason for the plastic glasses was there is a $200 fine for taking glass onto the beach and I was trying to save my guest from this expense. The glasses she did find were not filthy; The screw that anchored the dishwasher had come out and if she had let me know I would have been happy to have fixed it. Unfortunatley she didn't know what she was talking about in regards to the w/d. All the units were built to the specs recommended by the manufactor. As anyone who has spent any time in SPI will tell you the slat corrosion is a constant battle. I removed the sliding doors and installed curtains because I could not stand the grating noise. We have increased the bed size from a single to a double which I consider a plus as many of my guest had requested it. The showers are standard preformed fiberglass Tub/Shower inserts. This is the first I heard of having to kneel to wash your hair.

I strive for all my guest to have an enjoyable experience. If there is a problem I will do my best to correct it. That is why I make myself as available as possible by giving my guest all my contact information.It is unfair to complain about something I had no opportunity to correct. All she had to do was make a call. I wish her all the best and hope her next vacation is able to fill all her expectations.
Sincerely,
Jan Reece

Owner's Response: Thank you for your understanding. I want every renter to have a good experience and try very hard
to have everything in order. I'm am glad I was able to resolve the problems and had understanding
tenants. You were a darling family and helped to make what could have been a bad situation work
able. Again I am very grateful for your patients and positive attitude.