Disappointing
Review Submitted: April 8, 2009
Date of Stay: March 2009
The cottage is clean, quiet, well equipped and nicely situated. After arriving we discovered that there was no hot water and that the water heater circuit breaker was tripped. Calls to the owners provided no assistance although we did get an e-mail response that they could call a plumber - which hadn't occurred by the time we left. Also didn't get any apology from the owners for this deficiency or inconvenience.
Had hoped to get away from our on-going home remodel project and get some R&R. Ended up wishing we'd stayed home and bought a case of good wine for the cost of renting this for the weekend.
Owner's Response: Our guests did, unfortunately, stay at a time that the hot water heater had quit functioning (unbeknownst to us). We responded via email and phone to our guests and said we could contact a plumber if the situation had not been resolved by resetting the breaker. We never heard back from them again, so we assumed (erroneously) that the issue was resolved. When our cleaning lady notified us she couldn't get hot water the day of their departure, we called the plumber and had the hot water tank replaced. Our apologies to our guest for their experience, and we wish further communication had taken place during their stay.
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Helpful votes: 6/12