Very disappointing property
Review Submitted: November 10, 2009
Date of Stay: October 2009
The resort is fabulous but the property rather disappointing.
One bedroom is a partitioned off part of the main living area - with glass doors but no curtains so no privacy. This is not made clear in the property information. The kitchen has no cooker, no dishwasher and the equipment is very limited - only 4 plates, bowls etc and very few utensils.
There are much much better properties in the resort for a similar cost.
The advertisment blends together the upstairs and the downstairs property and the upstairs property is much better equipped.
Owner's Response: I am sorry that you were disappointed with the unit. Had you notified me of your concerns when your arrived, I would have been glad to address them.
Since the 2nd bedroom has glass panel doors, it has a curtain that can be closed for privacy. If the curtain was taken down, I would have had my handyman reinstall it. The unit you rented comes with a Kitchenette (partial kitchen). This is disclosed in the advertisement and in the lease agreement. I can only assume that since you were coming from the UK, you were not familiar with that term. There should be plates/utensils for 6 people. The rates I charge are comparable to what other owners charge. Unless you go into a unit to see the condition of the unit, its difficult to gauge the value of the rental.
I've been renting this property for over 5 years and this is the first time I have had a negative comment. Its unfortunate that you did not give me an opportunity to address your concerns. I would have done everthing possible to make your stay more enjoyable.
Regards,
Fernando
Did you find this review helpful?
Yes
No