Beautiful, but after hours # not responsive
Submitted: February 1, 2011
Stayed: January 2011
We have stayed here twice and the place is beautiful, but needs some upgrading. We had a problem with a very loud, vibrating noise during the night and the emergency # was called, with no response and we were awake the whole night! With this type of establishment, I would think the customer service would be excellent. Very disappointing! Also, when first arrived noticed that things were dusty.
Owner's Response: Thank you for taking the time to write a review. We do as much preventative maintenance as possible but once in a while a guest must call the emergency number for assistance when the office is closed. Usually any problem is taken care of immediately however, in your case, the maintenance person was sent out at 3:30 am to the wrong resort by mistake. Measures have been taken so that won't happen again and I am sorry the last night of your nine day stay was disrupted. I wish you had called me when you didn't get a response from the service. You had my cell phone number, I give all my guests my cell phone number and I have my phone on 24/7. I would have redirected him to Cornerstone right away.
I agree with you that Cornerstone is a beautiful place and we are trying hard to keep it updated. Obviously you did not notice the upgrades we have made between your visits. We tiled the lanai, installed a 32 inch Sharp Aquos TV in the living room, added an ipod radio/cd player and replaced the queen size bed with a king size bed with Liz Claiborne linens. The bedroom carpet was replaced in August and the new refrigerator was delivered just a few months ago. There are numerous other smaller items that are replaced on a continual basis that I wouldn't expect you to notice but I think the above items are major for a condo that is only 6 1/2 years old.
It is important to me to get feed back from my guests and I'm sorry we didn't have a chance to meet so we could have discussed your issues in person. We do strive for excellence at Cornerstone and have a wonderful housekeeping staff. I was in the condo before you arrived and I thought everything was in order. Lori
Helpful votes: 1/1
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