The little things count too!
We arrived in the afternoon just as the Maui Vista front desk was closing. When we found the room, down a dark hall, we could not find the lock box. We called the number for problems listed in the arrival information which told us they too were closed, call back tomorrow. We called the emergency number and a very knowledgeable lady answered. She noted that the Maui Vista had no control over the unit but she had answered may calls about the unit relating to the Lock box. She knew it is in a dark place on the left door frame above my head. The lock is on the right side of the door so my back was toward the lock box and I am only 6' 4" tall. We thanked her and found the box. My difficulty using the box is all my fault too. Having bifocals I had to tilt my head way back to see the numbers on the pad. They are embossed in the plastic cover and therefore the same color. The key worked, a little lube would have helped, and we entered the room. We found a well stocked unit with only a few exceptions. More than one of the lamps needed a bulb. We found "one" bulb to replace them. When we checked out of the unit one lamp still had no bulb and another had a bulb only because we stole one from the overhead light in the kitchen area. Now to log onto the WiFi. As noted the password was written on the modem, with a felt tipped pen which was hard to read. Having two letter "n"s, one in lower case and one in upper case I stupidly assumed one was lower case and one was upper case. How dumb can I get. Also I could not decipher another letter and, oh well, I finally logged on. Later I found the correct password in the guest comment book. Silly me, I should have looked there first. Plenty of towels, 3 facecloths. We use one per day, each, at home so we washed face cloths every day. The pool being just steps away we expected to find a key to the sliding door facing the pool. Being untrusting people, as we have learned to be in our changing world, chose the long way around. We must have broken something big because we have been home for about a week and have not been notified that we would be receiving our deposit back. Wish we knew what is was that is valued at over $200. Well furnished, well stocked, friendly place. We will never return to it again. Tom and Pat
Owner's Response: Dear Tom,
This is the first we have heard of anyone needing help with the lockbox.
We are sorry you had difficulty accessing it, the instructions were stated in two places in your "Key" documents and your access instructions on your pre arrival e-mail.
The unit is well stocked and the Maui Suncoast Property Managment is on site to take care of any of your sundry needs including light bulbs and face clothes. The back slider door key is on your unit key ring inside the unit when you arrive. We have never needed to close and lock that slider because of the emediate access between the pool and lanai. There is also 24 hour security on site 24/7. Of all the years there we have always appreciated the security of the Maui Vista.
It sounds like your refund and your complaint crossed in the mail. All refunds are made within 30 days. We received the call from you as we were processing your refund and had already posted it.
You have our home phone and we would loved to have heard from you for anything.
I hope you found some relaxation during your stay.
We have many repeat guests who are always recommending 2109 Maui Vista to all of their friends and family. We strive to please all , sometimes as you may know it is impossible to be exactly perfect.
Helpful votes: 1/1
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