A mini-resort in itself
Submitted: April 4, 2013
Stayed: March 2013
This was an expansive home and property adjacent to undeveloped land giving it a sense of privacy and serenity, with a view of the mountains from the living areas and patio. The pool was small but otherwise perfect, and the large patio/terrace was fully furnished with tables, chairs, umbrellas, loungers, and a deluxe gas grill. The house was well furnished and stocked with everything you might need (though the interior decor looked like it came from Ross). All in all, a terrific place for a family reunion/getaway like ours.
Rental arrangements were handled by an agent, Brooke, who was not the warmest person to deal with. Meanwhile the owner himself, a nice guy, showed up unannounced. I have to wonder if he was checking up on us. I might suggest that you come to the front door next time.
Owner's Response: Hi Keith -
I'm sorry that your experience with us and the property was not anything but pleasurable from beginning to end. I certainly take any type of negative remarks about our customer service or the properties we manage very seriously. The owner of the property wants renters to have an enjoyable experience and he likes to extend himself by letting renters know that he is available for you should you need anything during your stay or should anything go wrong. As you know, it's a very large house and there are a lot of systems and issues that could arise. I assure you he wasn't checking up on you, he just wants guests to feel welcome and comfortable. We did our best to accomodate your early check in and late check out and strived to give you the best customer service possible. Hopefully you will give us another opportunity in the future and rent with us again. Thank you for your feedback, we appreciate it.
Helpful votes: 2/2
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