Disappointed
Review Submitted: August 12, 2011
Date of Stay: June 2011
I took my granddaughter here for a graduation gift. The condo was clean but out dated, but the bed was comfortable. I was really disappointed when I found out we only had 1 wash cloth and 2 towels each to last us for 8 days. I was disappointed again to find out we couldn’t sit on the private balcony when it rained, which was most of the time. Since it did not have a solid ceiling, you could not go out and sit when it rained. My last disappointment was when I had to notify the owner after returning home after almost 4 weeks to inquire about my deposit. Since I paid in full early, I expected better. Of all the places we’ve rented on Home Away or VRBO this was by far the worst. I would only recommend going to St. Thomas if you went to an all inclusive. My granddaughter (18) was scared whenever we left the resort to drive around the island. By far the best thing we did was taking the trip the BVI.
Recommended for:
Age 55+
Owner's Response: I am sorry that you were disappointed in your rental. All of the units at Sapphire Beach have just a "sun shade" over the balcony and not a solid roof. My manager would have been glad to switch out towels during your stay and they typically do it at least once during your stay. I returned your deposit to you on the 28th of July and you didn't check out until the 3rd of July so it was within the month that I told you. St. Thomas is very safe, so I am surprised that your granddaughter was nervous, but I am sure that she will get less nervous as she does more traveling. We are constantly doing renovations on the unit, and trying to get some of the out-dated things replaced.
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Helpful votes: 1/1
