Forgotten Guest
Review Submitted: November 17, 2008
Date of Stay: September 2008
I recently stayed in this rental for 3 weeks. During this time the owner arrived to stay in his apartment over the garage and had no idea who we were, and the fact we had animals. I would have forgiven this if I had used an agency, but I emailed this individual on several occasions concerning the details of my trip. Charged me for linens out of my deposit, even through it clearly states linens included in rental details. He stated I had received a special rate. Yes, I did for renting it for 3 weeks, not for using my own linen. The owners also allow smoking in the home, not mentioned in the information on the home. The location is the one high point with this house. Very close to Acadia Park and right on the water.
Owner's Response: We have been renting our properties for years with no negative feedback, this is a shame, After the guest called looking for a reduced rate we accomodated the request with the agreement that they were to supply thier own linens for this option. This was not complied with,hence the charge. As for smoking, we do not allow it in our properties at all. This is a beautiful property and home and we have always had only the utmost praise and compliments on our services and hospitality.
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Helpful votes: 2/3