Historic Powhatan Resort
Review Submitted: December 7, 2010
Date of Stay: November 2010
Pros: The location was convenient to Colonial Williamsburg and Jamestown, and the resort has a restaurant and convenience store on-site - making it a great "home base" for area sightseeing. The unit itself was very nice - 2 BR/2BA, LR, kitchenette, deck, plus an extra TV in one bedroom so kids and adults could both have separate spaces. Kitchenette was fully stocked with cooking/dining ware and utensils, coffeemaker, full-size fridge, oven, microwave, etc.
Cons: This is a timeshare/rental, so be prepared for an overwhelming amount of paperwork at check-in, plus the obligatory sales push. Although the website says deposits are refundable, ours was kept, so once we'd penciled in a reservation, we were stuck. Minor glitches in maintenance were not repaired when reported: outlets in both bathrooms blew out, the shower door de-railed (we fixed it ourselves), and the headboard in the 2nd BR was detached from the wall and rattled whenever you turned over. We could also clearly hear the people below us, who were pretty rowdy late at night. The resort does *not* allow pets (I had to chase down a customer service rep over voicemail to find out, as their website doesn't list all the resort policies).
Bottom line: Better for us than a hotel would've been, even with the minor annoyances - spacious, convenient, and comfortable. For what we needed - a central location for 2 families/kids, it fit the bill just fine.
Recommended for:
Age 55+,
Sightseeing,
Families with Teenagers,
Families with Young Children
Owner's Response: This is a completely unfair review by someone who appears not to have read anything I sent them, although they were happy to accept my great rates. They say "This is a timeshare/rental, so be prepared for an overwhelming amount of paperwork at check-in, plus the obligatory sales push." My first response email to them says that this is a timeshare resort and that they are under NO obligation to tour. There is no overwhelming paperwork to check in at the front desk, the resort takes the same info that a hotel would but provides much more info to the guest.
They say "Although the website says deposits are refundable, ours was kept, so once we'd penciled in a reservation, we were stuck." I have no website, my first response email tells them that I am a private owner and that any reservation made through me is payable in full to make the reservation and that there is NO cancellation. There is no 'deposit' taken at all. They pay in full and I provide the reservation, it's as simple as that, been doing this for twelve years with very happy customers.
They say "The resort does *not* allow pets (I had to chase down a customer service rep over voicemail to find out, as their website doesn't list all the resort policies)." My first response email tells them that the resort does not allow pets and also gives the names and phone#s of four local kennels. The front desk knows no pets are allowed, why they played phone tag with a CSR is beyond me.
These people are not telling the whole story and took no heed of anything I sent to them, nor did they ask me any of these questions. What are my options? I don't think this review should be posted.
Did you find this review helpful?
Yes
No
Helpful votes: 1/3
