Poor Management
Submitted: April 13, 2011
Stayed: April 2011
We stayed at the condo for a week. It's a beautiful condo with everything you need. Owner is wonderful about emailing you back with questions you have. Unfortunately when we arrived, we were given the wrong number to get into the lock box. The management was not onsite, so we had to call, leave a message, and wait for a phone call back. Finally got in about a 1/2 hour later. When we got inside, it was warm, but we just thought it was because the air wasn't on, so we went to bed. When we got up the next morning, it was extremely warm, so we call the management. We were told that they would send someone out. We went out for the day and returned to a hot condo. Luckily it had rained that day, so we opened the windows to cool it off. Called the management the next morning to find out that they were waiting for the owner to reply back and then they would send someone out. We emailed the owner and was told that they did contact the management and someone should be coming out. To make a long story short, the air was never fixed. All we wanted to do was to come back to a cool condo after a long day at the amusement park. It ruined our evenings. I don't blame the owner but they should have better management to take care of their condo while they are gone.
Recommended for:
Families with Teenagers,
Families with Young Children
Owner's Response: I have every sympathy with Lohra and her family as the problem with the Air Conditioning was not sorted out during their stay. As soon as Lohra contacted me with the problem i instructed my management company to send out an engineer as a matter of urgency and they said they would. Lohra contacted me again to say someone had been out but the Air Conditioning was still not working, i contacted the management company again and they said they would said someone out again. I heard no more untill Lorha contaced me again the day after their departure to say it had still not been fixed. My management company are usually excellent in sorting problems quickly so when i heard no more i presummed it had been sorted out. I have apologised and issued a partial refund. As for being given the wrong lock box code this is the first i have heard of it, Lahra did not mention it before. I may have to re look at the way the lock box code is given out in future to make sure my guests receive the correct one. I want everyone to enjoy their vacation in my Condo and as everyone can see i have never received a bad review before so this is quite upsetting. The Air Conditioning system has now been fixed so any future guests need not worry. I know this is no comfort for Lohra and her family and for this i am truly sorry.
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