4th of July Week
The only thing I can figure is that this used to be a wonderful place which has since fallen in a state of disrepair and neglect. It was dirty with broken furniture and very worn bedding. Upon arrival the first thing we did was call back the cleaning service and re-wash (assuming they washed anything) all of the linens. Only two or three of the bedrooms felt inhabitable and the basement wasn't fit for anyone. The outside was nice - providing the public access area next to it wasn't in use. This property also shares the lakefront with two other houses but thankfully we were the only ones around. the kitchen was well equipped but showing signs of neglect. The eating area was nice too. Grass was long and needed cut which never was during the whole week. That didn't help the mosquito situation. We affectionately referred to it as "the frat house". We won't be back.
Owner's Response: 9/7/13
The extent of this review of The Maine House came as a surprise to me, since we immediately addressed the linen and cleaning issues within the first hour of their arrival.
I must say upfront that we had an unfortunate circumstance where my two local housekeepers, who had been with me for over 10 years, had suddenly suffered extreme health issues. One died and the other was hospitalized a couple weeks prior to this family’s arrival. That’s not a justification for some missed housekeeping issues but it is a fact. Admittedly, the new housekeeping staff were unfamiliar with the routine and did miss some things but, we took care of it immediately.
That said, after our initial prompt response, this unhappy posting 2 months later, was the first I’d heard of any additional complaints. Their problems with broken furniture, kitchen showing signs of neglect, uninhabited ground floor level bedrooms (which they used,) uncut grass and an unruly “mosquito” situation, seem to be rooted more in unfamiliar personal expectations than fact.
Any of these problems could have, and would have been addressed if I’d know about them…except for possibly the “mosquito” situation, which I have no control over but, would have provided insect repellent had they asked.
Of note: the next group that stayed at The Maine House the following week returned our feedback evaluation form after their stay, with 5 “excellents” and 2 “goods” and no other issues. And, they said “We had a great time! And have already recommended to several friends.”
In closing, if a guest calls during their stay with a problem or complaint, I try to solve it immediately - or come up with a mutually agreeable solution. I’ve been in the hospitality business for over 35 years and I understand the value of a happy guest. To make such a complaint two months later, without ever asking the owner, me, to address any of these issues while they were here, is questionable.
I take great pride in the way I run my business. I sincerely hope any new prospective guests will continue to trust us as the ten’s of 1000’s of people before them have.
Helpful votes: 2/2
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