Buyer Beware! This rental was not what was advertised. My family headed to our destination during a tropical storm (no fear, we're from Florida and we're used to it... we knew it would pass) only to find the place so disgusting that we actually turned around and made the two hour drive back home. We never even unpacked. In fact, my wife wouldn't even take her shoes off.
We looked at the reviews before renting and only saw one bad one in 2010, but the rest were good so we figured everything had been fixed. Unfortunately, everything mentioned in the bad review from 2010 was still an issue. To mention a few things.... the carpet was stained and nasty, the blinds in one room literally fell off the wall when I tried to open them, floor tiles were chipped, doors didn't close right, the walls were damaged, there was dust everywhere, and the garage wasn't even cleaned out enough to park in. Getting a partial refund was almost impossible even though we didn't even stay one night. I had to threaten to go to small claims court for misrepresting the unit in order to get the owner to agree to give me anything but the golf cart fee back.
We've rented from this site before and never had a problem so this was a total shock. After this was all over, I waited two months to post this review, trying to give the owner the benefit of the doubt. I was hoping the owner would update some pictures that my wife and I expressed were gross misrepresentations of the property, yet those pictures remain. I would not recommend this property to anybody and my experience makes me feel like it is not only misrepresented but PURPOSELY misprepresented, which is even worse. Buyer beware, what you see is not always what you get.
Owner's Response: WOW-we're more than shocked by this considering our experience with these guests... They arrived at the beginning of Tropical Storm Debby and quite simply, because weather was not so great, wanted to leave and be fully refunded (didn't want to be stuck inside with several small children, we suppose). They called later the evening of their arrival and asked what the refund policy was due to inclement weather. When we explained that refunds are given when there are hurricanes but not for 'bad weather' (which passed quickly, incidentally, which is typical in FL), they hung up, came up with a new plan, called back later and stated they were dissatisfied with the accommodations. We thought this odd since we were at the townhouse when they arrived at 2pm and all was great. They stayed several more hours, and all was great. It wasn't until being told there would not be a refund for bad weather that they became "dissatisfied".
The comments they've left here are grossly (to use their own words) misrepresenting our property. We have indeed updated our photos, even adding additional photos since we suspected these guests would do exactly this. You see, once they left, the threatening emails began. If we didn't agree to refund all of their money (which, by the way, deposits, golf carts fees, and several nightly fees were refunded), they would post negative reviews here. We had to remind them this is what is commonly called extortion, before they finally stopped. It's unfortunate that as property owners, we can be libeled in such a fashion, as an act of malice, without truly being able to defend ourselves with nothing more than our words and that of other guest reviews. In fact, we think it's obvious from past reviews (both before and right AFTER this guest) that the claims here are unfounded and, to put it blatantly, lies. And we are more than shocked, considering the correspondence we had with these guests, that they would do exactly what they threatened even though we clearly compromised (I have the written correspondence to prove it).
Yes, this is a vacation rental - there might be chips in the Mexican tile (it does that) and scuffs on the wall (it's re-painted every year!). But when guests let us know that something is amiss and needs repair, it is done. Again, just look to our other reviews to confirm this.
I hope a gross misrepresentation of our home does not unfairly influence anyone from enjoying a comfortable, CLEAN, & enjoyable vacation with us.
Helpful votes: 17/17
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