Help
Homeowner Help
Top 5 FAQs
- What do I do if I forgot my password?
- How do I upload photos to my listing?
- Why isn't my listing live?
- How do I improve my sort order on the site?
- How do I edit my listing?
FAQ Topics
SIGN IN
Password securityForgot password
ORDERING
Promotional code at checkoutView order history
Upgrade your listing
Renew your listing
LISTING
CreateAmenities
Photos
Preview
Formatting
Edit
Sort order
Special offers
Featured listings
Multiple units
Switching properties
LINKING
Linking to your personal websiteLinking to HomeAway
CALENDAR
Overview of featuresView availability
Create reservations
Enter guest info
Edit reservations
Save reservation
Cancel reservation
Delete reservation
MANAGING
Inquiries & bookingsHit counter
PAYMENTS
Accept credit cardsAvoiding crooks
RESOURCES
WebinarsPodcasts
Sales tax support
Vacation rental seminars
REVIEWS
Guest reviews & owner responsesTECHNICAL ISSUES
Apple/ MAC UsersInternet browsers
Traveler Help
Top 5 FAQs
- How do I search?
- How many vacation rentals should I inquire to?
- What is the HomeAway Rental Guarantee?
- How are refunds handled?
- What is the best way to pay for the rental?
FAQ Topics
SEARCHING
By destinationBy special offers
By special needs
By property type
By price
By amenity
By # of bedrooms & bathrooms
INQUIRIES & RESERVATIONS
How to rent a vacation homeMaking multiple inquiries
Contacting the owner
Making a reservation
Researching the location
RENTAL GUARANTEE
Traveler payment protectionRegister your trip
DEPOSIT & PAYMENTS
Recommended payment methodsPayment schedules
CANCELLATIONS & REFUNDS
Cancellation policyRefunds
CHECK-IN & CHECK-OUT
Travel arrangementsMaps & keys
In the event of a problem
How to check-out
REVIEWS
Write a vacation rental reviewContact Us
ONLINE
Contact us anytime by completing this easy-to-use form.
PHONE
512-493-0382Monday - Friday, 8am to 5pm CST
