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Q: How do I upload my digital photos to my listing?

Step 1. You will see boxes for 12 photos. Think of them as slots in a photo album. Photo #1 will be the first photo travelers will see in your listing, #2 will be the second, etc. In Photo #1 box, click the Upload a photo here link.

Step 2. On the Upload new photo screen, click the "Browse"button to locate where your photos are stored inside your computer. Once you find and select the photo, click the "Open" button.

Step 3. Next, write a caption to describe the photo in the “Caption for this photo” box. Limit each caption to 5- 7 words. Then, click the "Upload photo" button. Next, click the choose this photo link to confirm placement.

Step 4: Repeat Steps 2 and 3 until you have uploaded up to 12 photos.

Step 5. If you wish, you can use the dark blue arrows to re-arrange the order your photos will appear on your listing.

Step 6. Click the orange “Save Changes” button to save your photos. It takes 2 to 3 business days for your photos to be displayed on your listing. Once your photos are approved, they will be published on your listing. The “Awaiting approval” labels will disappear.

Need more help uploading your digital photos?

Call HomeAway Customer Service – 512-493-0382 , Monday to Friday, 8am to 5pm CST

Q: How do I resize my photos?

A: In your photo editing software (such as Microsoft Office Picture Manager, Adobe Photoshop, etc.) look for an "Image Size", "Resize", "Print Size" or "Resample" menu option. When you select this menu option, you will see a dialog box where you can change the pixel dimensions. To change the print size without stretching or distorting the photo, look for a "constrain proportions" or "keep aspect ratio" option and make sure it is enabled.

Q: Why do some photos on the Web look excellent while others just look okay?

A: Poor photos are a result of diminished light, bad exposure levels, houses obscured by trees or shots taken at bad angles. Please do not scan Polaroids or photocopies of photos into your computer because these photo types will appear grainy on the web.

If you resized or altered a small photo to fit our minimum photo requirements (400 x 300 pixels), the photo may also look blurry or fuzzy.

If you’re taking photos with a digital camera or have had your regular photos scanned into a computer, 640 x 480 pixels are the best.

Get tips for enhancing your vacation property photos here.

Q: Why does it say “PENDING” on my photos?

A: Once you have a photo to your listing, make sure you have also transferred it from your photo library to your listing. To confirm the placement of your photos, click the “choose this photo” link. Once you have done so, HomeAway Support will approve your photo(s) within 2 to 3 business days and remove the “PENDING” message. See the Uploading Photos tutorial for more details.

Q: How do I change my property thumbnail photo?

A: You must have at least one approved photo on your listing in order to have a thumbnail photo.

Sign in to your Owner Homepage dashboard and click “Edit Listing”. Go to the Photos tab and scroll to the bottom of the page.
Click the small thumbnail image and a pop-up box will display your options.
Click “choose this photo” under the photo you’d like to have as the property thumbnail and then, hit the “Save Changes” button on the Photos tab.
The property you have chosen as your thumbnail will display on the search results page for your property.

Have more questions?

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