Customer Service & Web Production Representative

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Opportunity:

The HomeAway Customer Service & Web Product Group provides our customers a direct way to contact us via phone, email, and online live chat. Incoming requests are primarily focused on the creation (production) and editing of advertisements to be published on our sites. Customer support agents interface with existing and potential customers to discuss services and rates, as well as to assist with support issues and the editing of ad copy and property photos.

Responsibilities:

• First and often only point of contact with potential and existing customers.

• Communicate services and process; assist customers with layout and writing copy and maintaining overall customer satisfaction.

• Able to communicate with customers, offering services by translating the technical into the non-technical.

• Assist customers with copy helping them avoiding vague or incomplete writing and language.

• Provide assistance with technical troubleshooting, problem-solving and issue resolution

Qualifications:

• Strong verbal and written communication are essential.

• 1-2 Years of customer service experience

• 1-2 years experience in contact centers preferred

• Ideal candidates will also have experience in web production.

• Must be detail and service oriented.

• Industry pluses: classified listings websites, travel websites, online advertising, or B2C websites

• Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, Visio, etc.) required.

• Working knowledge of photo editing software such as Photoshop a huge plus.

• Bachelor's degree preferred, but will accept equivalent experience in field.

Location:

Location will be Austin, Texas. Limited travel will be required, if any.