This was our second stay at Casa Los Charcos, and we had a wonderful time. The villa is beautiful and Playa Del Carmen is lovely.
I must say.however, that for the second year in a row, we were disappointed by the property's on-site manager. Last year, she was generally unavailable. This year, when we arrived, her son was swimming in the pool and continued to run around the house after our arrival. This included his using the bathroom and leaving a wet towel out before leaving. She also explained that although she was supposed to has a updated itinerary for us, her printer was broken. Very unprofessional and not a Luxury experience.