Luxury retreats took care of everything from start to finish. Levi took care of us finding the perfect villa at our budget. Heidi took care of planning the entire rest of our trip. Jorge and Sandy were amazing. From the onset we knew we could trust LR would take care if any bumps in the road. Our flight was delayed going to MX, they emailed us and let us know they made our airport transfer know of the delay. Our rep was in contact with us during our trip as we had a question on an event she had set up and got back to us right away. The villa looked exactly like the pictures. There were no surprises. Jorge and Sandy were beyond great. The villa was cleaned to perfection and Jorge took care of anything we needed. They have the kids little Christmas presets that they love. We will have find memories of our vacation. Will definitely plan another vacation through Luxury Retreats and hopefully make it back to villa paradise!