Myself and 6 buddies rented the Umaki Ha villa at Hacienda Del Secreto for 5 days and had a fantastic experience. The property was exactly as advertised and pictured on the web. Actually the marketing of the property probably undersold the villas! Everything was nice, clean, and well maintained. The staff was tremendous, doing all sorts of little things to make our stay extra special. They helped with transportation to and from the airport, as well as rides into playa del carmen. We always felt completely comfortable and safe.
Every meal was delightful and we were all shocked at how flexible and accommodating the cooking was. One member of our party has severe food allergies and the staff took good care of him without compromising variety and quality for the rest of us. The icing on the cake for me was how helpful the manager was after I got home and realized I had left a few items. He went out of his way to help me find the best means of shipping back to the states, and processed everything for me with the same helpful and pleasing demeanor we experienced during the whole stay.
I would recommend Umaki Ha and the other villas at hacienda del Secreto without hesitation!