When looking for a property to rent for our family's stay in Playa del Carmen, we read a lot of stories of caution. We vetted many properties and followed advice we found online. eg: Phoning property managers, checking references, checking reviews, watching for odd reply email addresses. Erin replied to our inquiries. When we saw she noted a contact number for Calgary, Canada (where half of our family resides), we had a bit more confidence. To try to help reassure us that her company was legitimate, Erin even gave us her father's number in Calgary, whom we contacted as well. Her father was surprised at our call. We felt more confident after speaking with him as he wasn't pre-prep'd for our call and spoke well of his daughters enterprise. We were assured she was a real person and this was a legitimate company.
Prior to our arrival, we arranged for a night of catering, welcome snacks, groceries, shuttles to and from the Cancun airport and tours. All done through Latin Latitude Vacations.
We were delighted with our stay in Villa Izcalli. The house was very clean. Rooms were huge. The catering was superb! The beach was an easy stroll. The roof top pool was a wonderful place to lunch, enjoy each others company and take in the views.
The welcome snacks and tours that Susan arranged for us were fabulous. Susan met us at the property and answered any questions we had about the house and the area.
Also for our first night, Susan helped us to pre-arrange a Mexican Fiesta catered dinner, done by Chef Eli. They let us add Chicken Mole to the menu. WOW! So glad we did. All the foods were excellent. Chef Eli's mole is the best mole I've ever tasted!!
The tour company they sent to take us for our private tour of Chichen Itza was excellent. Eddar and Omar were very professional and fun. They also took some of our group on the Coba tour. Those that went came back with marvelous stories about their adventure.
We had a problem with one of the bathrooms towards the end of our stay. We emailed Daunte the maintenance manager. It wasn't long before there was a knock at the door. A plumber came and fixed the problem right away.
I think we really did luck out with our choice to book with Latin Latitude. We would absolutely book this house with this company again. From the roof top pool, we could see many of the other houses we'd considered booking. We were so glad we'd picked Villa Izcalli.