We had a lovely 4-day stay at Villa Sarteneja. We loved the house, the pool, the patio area, everything! Our two kids (ages 10 and 7) especially loved the pool. The kitchen was nicely stocked with utensils, pots/pans, real knives, etc. The wifi worked very well. It's a quick walk to the Plaza and to shops and restaurants. It's also very convenient to the ADO CAME bus station (about 2 blocks), which was great for us because we came from Playa del Carmen and then were going on to Isla Mujeres after Merida. The proximity to the bus station helped us decide to forgo a rental car, and we thereby saved significant funds. As others have said, Agustin was very helpful when we arrived. Given our relatively short stay, we didn't need to call on him while we were there. If we return to Merida, we'll definitely try to stay at Villa Sarteneja again.