As pictured. Absolutley charming. The management was fantastic with communicating, and follow up (Thanks, Eleanore). We arrived with scones and other treats waiting for us. Great location. A hop skip and jump to Kensington Palace, near supermarkets (even a Wholefoods nearby), and the Tube. We feel like we hit the jackpot with this place- it helped to make our London vacation a very memorable one!