We had a wonderful stay at this apartment. The minute we walked in we felt at home. The apartment was as advertised and very clean. The bed was extremely comfortable with lots of pillows and very high quality linens. The bathroom set up was discreet ( towards the back of the apartment) with good vanity space and lots of towels. The outside terrace was lovely with roses blooming in the sun. Excellent area with little shops just down the block, the tube is within 3 blocks surrounded by little food boutiques and we had a great meal at the Kew Gardens Hotel half a block down the road. There are no steps into the apartment and the Kew tube station is wheelchair accessible so we were able to roll our heavy suitcases all the way from the apartment to Euston station on the Tube with no stairs. We did not have a car and we did not need one, tube , overground and trains are minutes away. Lastly I cannot say enough about Angela , the property manager, she allowed us to move up our arrival time, she stocked the fridge with OJ, milk and strawberries and left us chocolates and fresh tulips. When we didn,t understand the TV she replied to our question within less than 10 minutes. We would love to stay here again. I am suprised that the particulars state that smoking is permitted, we are non-smokers and the apartment did not smell of smoke at all.