I brought my daughter and friend to London for a graduaiton trip. We were late arriving, but we were assured that our greeter would be there and even offered to pick us up from the train station if we needed. I received timely communication from Kremena and Vanya made sure the apartment was in top condition when we arrived. She was helpful and guided us in the right direction offering her cell phone number in the event we needed anything. I was very easy to get around by bus to most anywhere we wanted to go. Overall, a lovely stay.