We arrived around 3p that day for the LoneStar Rally that is hosted in Galveston every year. This was the second time to rent what my group calls "The Chad House". It is very accomodating to my big group. From experience, I knew we needed to do a walk through to make sure that everything was as described. It was upon first glance. After we went to the Strand to walk around and returned to the house, we located the iPod to control the hot tub since some of us are older and the hot tub would have been a great asset after getting off the motorcylce. The iPod controller filled the hot tub but within about 15 minutes it drained again. We were unsure how/what had happened. I contacted Chad immediately and almost immediately got a response. We told him what was going on with the hot tub and also with the iPod controller (it ket draining and refilling). He had my husband go around the side of the house and look at the system that controlled the hot tub and pool. It turned out that a lever on the manual hot tub control had been broken, so Chad walked us through how to override the system. We were able to use the hot tub for the rest of the weekend without any other problems. The house is really nice and was well stocked. We didn't use the sofa bed or the blow up mattress as we didn't need them. The only other issue we had was the full guest bath's toilet would not flush all the time. We love the house and are looking forward to renting it again! Like I said, the house accomodates our big group (13-16 of us), we never had any issuses with communication, Chad was always very quick to respond whether by email or phone and everything was described as listed. Thanks for a great place to stay!