I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was somewhat unhelpful.
Overall, I do not recommend this vacation rental.
The Nemo Cay complex is quite nice. Our unit, BC110, was as pictured, clean and nicely appointed with dish soap, dishwasher detergent, family board games and books to read on the beach. The pool has a designated toddler/shallow area and the main pool has big sitting ledges around the perimeter. There is also a playscape next to the pool that our children, ages 3 and 6, enjoyed. The property is a quick drive (4 minutes or less) to the beach. Schlitterbahn is very close too but wasn't open when we stayed.
Now about Padre Escapes...We requested an early check-in (1PM) and 2 days prior to our arrival date were told that someone was checking out that day but it was very likely that we would be able to check in early & to call when we were 30 minutes out. I did as directed and left a message. My call was returned 30 min later and I was told our unit hadn't been cleaned yet but they would call when it was ready. Fast forward to 3:50PM (in the check out line at HEB with a cart full of groceries, no less) and I get call saying the standard 4PM check-in would be delayed 35 -45 min. I showed up at the office at 4:45 PM and was able to check in. We were traveling with small children and the whole check-in process was a huge, annoying hassle because in my eyes it was really a 4 hour delay and not 45 minutes. I was offered an hour late check out as compensation but that didn't offer much value to me so I declined.
In summary, I would stay at Nemo Cay again but I'll book through another management company.
Manager responded on 8/3/2014:
I apologize for the inconvenience of the hour late check-in, it's not something we like to do but the alternative would be letting you into a dirty property and that's just not something we're willing to do. We had several conversations with you prior to your arrival stating we would not be able to get you in any earlier than 4:00pm because someone was checking out that morning. We make every effort to get guests in at their desired arrival time but sometimes (especially on a Saturday arrival such as yours) it's just not possible. Again I apologize for the inconvenience but we do appreciate your feedback.