The property manager was very helpful.
The vacation rental was very dirty.
I was somewhat unhappy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Our stay at MYSTIC RIDGE was for a family vacation, and overall we had a good time. The game room and fire pit offered a lot of family fun time. The woman at the check-in location was professional and very friendly; however I do wish she would have advised us to go to the grocery store prior to driving to the cabin because as stated on the web site (Secluded – Total Privacy) the cabin was. It was extremely curvy/hilly drive, so we only left once a day and always returned before dark due to the terrain. The location did make for some wonderful views. The cabin is very nice and the furnishings are splendid, but it is in serious need a good spring-cleaning and all the bathrooms could use a new coat of paint. I don’t believe the cleaning crew “sanitized” the toilets as the paper strip around them stated. Every toilet had strikes of mildew coming down from the rim. There was an old razor left from the previous guest on the edge of the Jacuzzi tub, so I assumed the tub wasn’t cleaned. The cabin had beautiful furnishings, but unless they were pieces that were used regularly (couches chairs, dressers, counters and gaming tables) they were covered with dust. All the ceiling fans and wall decor needs to be dusted are cleaned off. They had some baskets hanging on the wall and when looked closely to see if they were Longaberger baskets I seen dead fly’s in them. Yuk! I was very surprised that the cabin was in such dire need of cleaning since the visitor’s book should the owners had stayed in the cabin less than 2 months prior to ours. Not sure who handles major cleaning/maintenance the owner or rental agency, but it needs be done. This is the first time we have rented a cabin in the smoky mountains so, I have nothing to compare it to, but I have rented homes multiple time on the east coast and they seem to have higher cleaning standards.