We arrived and looked forward to staying two nights and enjoying Memphis and Beale St. An ice storm came through however, and we decided to leave a day early. Good thing we did because we would have been stranded there. The property manager was very nice and understanding and we even received a refund on the one night that we didn't use (we didn't even ask for a refund). The apartment is very conveniently located and clean. I recommend it for anyone wanting to enjoy downtown Memphis.