Everything was just as described. The theater room was awesome. The kids loved it. It rained while we were there so it was perfect to have! Any questions I had about how things worked or issues were addressed very professionally and thoroughly. I have four kids so everything has to be a little planned. He didn't seem annoyed at all by any questions I had. We will definitely be returning to stay at this chalet. I'm not sure it could get any better and I don't really want to find out and be disappointed. For our first stay in Pigeon Forge it has definitely made a lasting impression!