Our communication with the owners of the cabin was great even before our stay. Soley answered my emails promptly and even provided a phone number and I called as we were trying to decide between 2 cabins. She was very informative as to location from the Parkway and the amenities each cabin had.
The pictures provided on the websites are very good as to what the actual cabin looks like. There were no surprises when we walked in the door. If anything, the loft was a little larger than represented in the pictures.
We had a group of 4 - with 2 19 year olds. One stayed in the loft and had no complaints.
We had everything we needed at the cabin and found the cabin to be very clean upon arrival.
We came back one day to find the owner doing some maintenance outside the cabin and he was very nice and even gave my husband some tips for driving around the traffic.
Although it may seem the cabin is far away from town - it really is only about 7-10 minutes to get to the Parkway intersection at Light 3. This was a really good location for us. We would definitely stay in this resort again.
No problems at all with renting through the owner instead of one of the larger rental companies. I would definitely rent from this owner again.