I should begin by saying that my wife and I absolutely loved this apartment, and the neighborhood. We would, without hesitation, stay here again. In fact we likely will. The apartment was clean and had everything we needed. The neighborhood was such a great place to explore on foot, and it was relatively close to the nearest metro stop which we used to explore the rest of the city. Before arriving, we received a very helpful packet of information from Teo by email. It was also printed and available for us in the apartment. There were some minor inconveniences, due I think to Teo being out of town (and of course everyone needs vacation time!). Neither Teo or Patricia were available to meet us at the apartment, and whoever was supposed to meet us had a last minute issue and had his brother (I think) come to meet us at the apartment when we arrived. Unfortunately this was probably 15-20 minutes or so after our taxi dropped us off, leaving us standing on the street with bags feeling a bit confused and unable to contact anyone as we were without a phone. We also had a couple of questions about things in the days preceding our arrival and during the week that we were there, and it took a few days to get any response to the couple of emails that we sent out. From reading other reviews, it sounds like this is not the norm. However it was the case with us and I thought it fair to mention here since it did affect out stay. It probably also would have been easier if we had a phone to use the contact numbers provided. All said and done, I'd highly recommend staying at this apartment. I'd also recommend traveling light since you'll be carrying your bags up, and back down, a good number of stairs.