I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very unhelpful.
Overall, I recommend this vacation rental.
I know check in time was 3-5 pm. I arrived early at 130 pm asked if possible to get in early, they said unit was not cleaned or ready and they would call me as soon as it was. I went to small restaurant right by condo to wait. At 3 pm went back for key was told again unit not ready, I could see unit from where I was waiting and nobody had been there cleaning. So again went back to wait, at 430 went for keys was told again unit not ready! I explained I could see unit and nobody was in or out within last 3 hours so unit was either cleaned or nobody was even going to clean it. so then they said to give me keys, when we got inside unit was cleaned already meaning we could have got in at 130 and not 445. Also wifi password did not work, I know that is not rental company fault but check in was very unorganized. While checking in at least 6 other families were told unit was not ready.
Manager responded on 7/14/2014:
Thank you for the review, but please remember that the front desk releases properties as the housekeeping team reports them ready. Any number of issues could of been holding the property up such as the linen arrival, previous guest damage, etc... We want nothing more than for our guests to start their vacations early, but you were checked in within our stated times.