My wife and son and I are familiar with Hilton Head island as our family has owned property there in the past and we have been visiting for close to 25 years. It goes without saying the island is a great place to visit and especially the sea pines plantation where this villa is located. Ken was very attentive right from our first contact and continued through to after we returned home. He values the satisfaction of the people who rent the villa and we thoroughly enjoyed our week there. On our arrival we found the villa super clean and inviting with fresh towels neatly rolled and everything ready for us. A key pad entry system worked very well and eliminated the need to pick up or drop of keys. The location within the complex over-looks the lagoon and forest and sitting on the back deck was relaxing as well as entertaining (daily visits by geckos, birds, and the occasional gator). The condo is as represented in the photos and everything you will require is there, including a set of bikes which we used every day. I would not hesitate to recommend this villa to friends and family and we expect to return on our next visit. All in all, I can't suggest anything that was remotely negative... a great villa in a great complex, with a caring owner. It was all we would have hoped for. Thanks Ken for making this easy!...Steve, Sam, and Charlie, Burlington, Ontario, Canada.