We live just across the river in Ottawa and were looking for a nearby place to rent for two weeks in July during renovation of our house. David took the time to show me the apartment on a weekday during lunch hour. I found it to be just as displayed in the photos, ideal for my wife, son and me. The neighbourhood is quiet, but with cafes, restaurants, an artisanal bakery, an independent grocer and specialty food store, and a large urban park within a couple of blocks. The biggest plus for me is that it is also just a block from an entrance to Gatineau Provincial park, allowing access to trails for running, biking, and roller blading (the trails along the Ottawa River are also very close by).
After I booked it, my neighbour across the street informed me that she would be away on vacation exactly those two weeks and we could housesit for her. With the renovation expenses, I could not turn down the savings for accommodation, though I was a bit disappointed that I would not get to enjoy a nice summer "stay-cation" in this great Gatineau location. Exactly 60 days before the date I had booked for I asked David for the 100% reimbursement and he processed it within 24 hours. In all a completely positive experience both with David and HomeAway.