Carlos was always very helpful via email and phone. The location is great if you want to be a little bit away from the crowds of San Juan. We basically had the whole complex to our ourselves! The pool is nice (could be cleaner); lots of area to lay out and enjoy the sun. The beach is right there and is pretty much your own private beach. The unit is clean and spacious for 3 people. The balcony is very nice overlooking the pool and grounds. You can see the beach from it! It is a gated community but the guards were very nice and helpful. Must eat dinner and enjoy the music at Richie's Cafe, which is right down the road from the condo. Good food...great customer service! I would definitely rent from Carlos again!