Hector, the owner, replied to our inquiry extremely fast, within the hour. We initially weren't sure if we were going to be able to make it on our original date due to bad New England weather but he was very accommodating. My family (myself, my wife, two children ages 6 and 8 and our infant) loved where we stayed. The place was extremely clean, and housed in a safe gated community. I walked around the surrounding area to the corner drug store and the neighborhood was safe and inviting. There are two swimming pools, two playgrounds, and a private beach access. The kids loved every bit of it. Hector was also extremely helpful in finding tourist activities around the island. He provided maps, and information on all of the exciting activities and places around the area. He even had beach toys, boogie boards, and beach chairs with umbrellas provided. My family definitely recommends staying at this property. And we will definitely be staying here the next time we are in Puerto Rico!