During all the process of booking, Angie answered our questions really rapidly and provided all the information we neeeded. We always feel welcome to ask as many questions as we wanted. And on the date of departure,for reasons out of our control, my husband and I couldn't make it to Puerto Rico. We called Angie and she and the owner were really understanding and made arrangements with us. We didn't actually stay in the condo so I won't write about it. All I will say is that you can trust Angie and the owner and when we'll get to Puerto Rico, we will certainely rent this condo.