Betty is great to work with. The hot tub actually worked well and after a very convenient trip to the slopes was a great way to top off the night. We had to go out to buy additional toilet paper and paper towels but that was the only necessity. But it was a very easy trip. The house was a great size--everyone slept comfortably and was able to eat together at the big table. SUCH a nice trip--had everything we needed, kitchen was great, very easy to book. Betty was helpful and we'd love to come back!