We arrived at the rental at 1am and tried to figure out how to turn on the heat for about 2 hours until we had to call the owner and ask for help. The owners picked up the call at 3am. After learning that it might be a real issue with the heat source, they drove from their house to the rental for 2 and a half hours away in the middle of the night just to look into it. I was pleased with the effort they put into putting us back into a comfortable place. They also gave us partial credit for the inconvinience. I've rented properties before and I find that the owners of this house are attentive, responsive and reasonable.
Aside from that, the house comfortably fits a big group of 16 with a comfortable living area and huge outdoor space. The photos don't give the home justice. The feel is definitely away from it all. This is a great rental and will definitely be coming back.