From the moment I first spoke to Stephanie until we locked the door to leave, we had 5 star service! Stephanie was so helpful in ensuring my husband and I rented the property that was best for our needs. She kept in touch and offered excellent information on weather, shopping, restaurants and places of interest. She was very prompt in responding to e-mails and answered every question to our satisfaction. Joy Chalet was perfect. Everything we needed was available, furnishings were beautiful, comfortable and clean. This is the perfect romantic get away for a couple. We felt secluded even though the chalet is located in a neighborhood. It was very quiet and we never heard traffic or neighbors. The location is perfect and we never drove more than 45 minutes to any activity. Shopping is convenient and restaurants are plentiful and wonderful. The kitchen has every appliance and gadget for those who want to eat at home. Our stay was perfect in every way and we will definitely plan another trip -- if not to the chalet, at least to another of Stephanie's properties. She is the perfect hostess!