Where do I even begin? My family and I had "booked" this vacation home originally for Thanksgiving. Unfortunately after sending money via Western Union and not hearing back from the "owner" I got concerned. It turned out that we were scammed and had sent the money to someone other than the owner Todd. Needless to say, Homeaway did not make good on the money and it was lost. If it wasn't for the owner, Todd we would have been out the money and without a vacation. Todd not only took time out to hel[p me contact homeaway but out of the goodness of his heart, invited us to stay at the house. The Thanksgiving dates were booked so he let us pick whatever dates were available. Well, we just returned from our vacation stay at lookout mountain chalet and couldn't even begin to tell you what a wonderful stay it was. The house was incredibly clean and beautiful. The wall of windows provided the most incredible view every morning. The rooms were huge, kitchen was so well equipped that you could cater a meal from soup to nuts for a large party, bathrooms were well done and the hot tub and sauna were the perfect relaxation at the end of our long days. The house was so conveniently located to all of the winter activities. All in all our stay was an incredible one. Todd is a truly wonderful man who not only did this wonderful thing for us but kept in contact with us the whole vacation to ensure that we were enjoying ourselves. What an incredible man, we will always be so grateful to him. Hands down, this was a house we would come back to not only for the incredible house itself but because the owners of this house are just the best people you could ask for. It is so rare these days to find people with such great hearts. Can't wait to go back!