Our family of 5 spent a week in this apartment. Communication with the owner was easy and clear. I was provided with several phone numbers in case additional services were needed during our stay. The building common areas, entrance, stairways, and hall were not super clean, BUT this apartment looks exactly as pictures indicate, spacious, very clean, and great location - just several blocks from Union Square subway. Bedding was comfortable. Enough hot water for 5 showers! Although we did not cook, we did chose to eat breakfast/coffee 'in' most mornings. Whole Foods and numerous great delis very close by. The apartment is on 5th Ave, a busy street, so outside noise is loud in the bedroom facing the street. The other 2 sleeping areas less impacted.