The pre visit experience was excellent with owner responding to emails and phone calls. The brownstone is lovely, clean, convenient and safe living accommodations. There are 4 televisions, phones, wifi, clean towels and linens and the beds are very comfortable. This is a high end rental well worth the moderate price. We will definitely book this property again! The staff are friendly and accommodating both the cleaning people and others who work with owner. My family truly enjoyed staying in this brownstone. Thank you all for such a nice place to live while visiting NYC.