This was our first trip to New York, and our first Christmas away from home for our family of five. Charlene's place was just as described - room enough for us all, no noise to speak of considering the location so close to so much activity, and a comfortable place to unwind - much more inviting than a hotel room. The location couldn't have been any better - it really is walking distance from so much, and a very short walk to the subway for anything further. And Charlene was so helpful - I swear she should've charged us extra for being our personal concierge! We tried not to take advantage of her hospitality, but whenever we had a question - locations, dining suggestions, entertainment, she responded within minutes with her advice. A shout to Chris too - he was there to greet us upon our arrival and was equally as courteous and helpful. Thanks, Charlene! We hope to be back soon!